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Juega AhoraKYC Policy
Know Your Customer: Client Identification & Due Diligence
The Company adheres to and complies with “Know your customer” principles, which aim to prevent financial crime and money laundering through client identification and due diligence.
The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user at ringospincasinos.com. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.
Levels of Due Diligence Checks
We take a risk-based approach and perform strict due diligence checks. As per the money laundering regulations, we utilize three stages:
🟢 SDD
Simplified Due Diligence: Used in instances of extremely low-risk transactions that do not meet the required thresholds.
🟡 CDD
Customer Due Diligence: The standard for due diligence checks, used in most cases for verification and identification.
🔴 EDD
Enhanced Due Diligence: Used for high-risk customers, large transactions or special cases.
Required Documents
Below you can find different types of documents and information that can be requested depending on the screening type:
The minimum identification data set:
- Full name
- Date of birth
- Permanent residence address
- Identification number
Actual & Additional identification documents:
- Actual passport / ID card
- Document confirming the client's permanent residence address (utility bill, bank statement, etc.) not older than 6 months.
- Additional national identity card (driver's license, military ID, etc.)
- Photos of a user with an open passport against the background of their face (readable)
- Bank card front photo (5 first and 4 last digits, owner's name, and expiry date, readable)
- Other documents requested by the Company.
❌ Reasons for Document Rejection
- Address/name on documents do not match with account name/address.
- Illegible documents or copies.
- Damaged documents.
- Documents not confirming the user's age, name, or other required information.
- Unreadable documents.
- Not acceptable documents (e.g., sending a copy of a mail envelope instead of an actual utility bill).
- Any other reasons employees or contractors deem appropriate.
The KYC Workflow
Once Documents are uploaded, the user will get a “Temporarily Approved” Status. Users with this status can normally use the platform but their right to complete any withdrawals is limited.
The “KYC Team” will have 24 hours to go over them and email the user about the outcome:
(1) Approved | (2) Rejected | (3) More information needed (with no further change in Status).
When the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user. In the event the user fails to pass a KYC check successfully, they cannot make additional deposits or withdrawals of any amount.
If a user has passed the KYC process successfully, prior to any withdrawal, there is a detailed algorithmic and manual check on the activity and balance to see if the amount withdrawn is a result of proper activity.
Under no circumstances may a user transfer funds directly to another user.