RingoSpin Casino

Introduction & Promise

This Privacy Policy sets out the data processing practices carried out by this Website. We like making things simple and easy for our customers and that includes being clear, transparent, and open about what we collect, and how and why we use the data we collect.

The Website will always value and respect the privacy of each and every one of its customers. We will always keep your personal information safe. If you have any concerns regarding Data Protection, please feel free to contact our Data Protection Officer at contact@ringospincasinos.com.

Note on KYC/AML: The Company reserves the right to use additional procedures and means to verify a client's identity (Know Your Client) when effecting deposits. This could include a selfie with an ID document. Until the account is fully verified, no payouts will be processed.

What Personal Information is Gathered and When

While registering an account:

• Your personal details (name, email, postal address, phone, gender, DOB).
• Photographic identification and proof of address documents.
• Banking and financial details.
• Your account login details (username and password).

Through your use of our Services:

• Information about how you interact with our products and online browsing behavior.
• Device information (model, OS, IP address, browser type).
• Recording phone calls for regulatory, quality, and anti-fraud purposes.
• Information you shared voluntarily or made public (e.g., social media profiles).

Why Do We Collect Your Personal Data?

• Under Contract: To provide gaming services, deal with requests, process transactions, and send service messages.
• Under Legitimate Interests: To personalize your experience, improve our products via research, test new systems, and contact you regarding promotions or surveys.
• For Safety: To deter/prevent third-party software use, fraud, T&C breaches, and to perform affordability checks.
• Special Categories (Health/RG): Processed only with explicit consent, for legal claims, or substantial public interest.

When Do We Share Your Information?

We generally do not share your info outside our group for marketing. We may share data:

• With regulatory bodies or law enforcement under legal provisions.
• With payment providers and financial institutions for verification and fraud detection.
• With technology and service providers who help us operate the Website.
• In the event of a merger, business sale, or transfer.

How Long Will You Keep My Data?

We retain your information to meet legal and contractual requirements. When you cease using our Services, we are obliged to retain your personal information for at least 5 (five) years after account closure to comply with AML/CTF legislation.

Your Rights & Choices

You have rights concerning the personal info we hold about you. To exercise these rights, contact us at contact@ringospincasinos.com.

✅ Right to access and rectify

Request a copy of your data or ask us to update incorrect information.

❌ Right to delete ('Right to be forgotten')

Ask us to erase info when it's no longer necessary, consent is withdrawn, or for legal compliance (subject to mandatory AML retention periods).

🛡️ Right to restrict processing & object

Block processing if data accuracy is disputed, or object to processing for direct marketing or profiling.

🔄 Right to Data Portability

Receive personal info in a machine-readable format to transfer to another service.

🤖 Automated Decision-Making

We use automated systems for tailoring products, detecting fraud, and opening accounts. You have the right not to be subject to a decision based solely on automated processing if it has a legal effect on you.

Security & Complaints

Our payment providers encrypt your credit card details using SSL encryption. We have a dedicated fraud department and an Intrusion Detection System monitoring traffic 24/7. In no case do we collect, store, or transfer data from your card on our servers.

If you wish to raise a complaint, email our Data Protection Officer at contact@ringospincasinos.com. If unsatisfied, you can complain to your national data protection regulator.

By registering, you consent to the practices described in this Privacy Policy.